Creative Color Art Studios cancellation policy
- VIRTUAL CLASS REFUND & BREAKAGE POLICY:
- We will do our best to ensure that all materials are packed in excellent condition. Please double check for breakage. If you find a broken piece, please contact us immediately. Items not reported within 2 hours of delivery will not be replaced or refunded.
- All virtual class registrations are non-refundable or transferable. Class video recordings are offered up to 7 days after the class if you are unable to attend or experience technical difficulties.
- OPEN STUDIO
- There are no refunds. However if you contact us via email or phone 24 hours prior to the Open Studio start time, you may transfer the reservation to another Open Studio date or place your reservation on hold for another Open Studio date for one year. If no notification of cancellation occurs or a call is placed fewer than 24 hours before the Open Studio time, you will forfeit your tuition. Creative Color Art Studios reserves the right to cancel or modify Open Studio at any time. Full refunds will be issued if the studio cancels.
- CLASSES $49 OR LESS:
- There are no refunds. However if you contact us via email or phone 24 hours prior to the class start time, you may transfer the reservation to another class or place your reservation on hold for another class for one year. If no notification of cancellation occurs or a call is placed fewer than 24 hours before the class, you will forfeit your tuition.
- CLASSES OVER $49:
- The Studio will refund your tuition paid, less a $30 cancellation fee if you cancel more than 7 days before the start date of a class. If you cancel seven days or less before the start date, you will forfeit your tuition. There are no refunds for no-shows or for withdrawals after a weekly class begins.
- PRIVATE PARTIES:
- Deposits required for private events are non-refundable if party is cancelled less than 14 days in advance of party date. If party is canceled before 14 days, a credit will be placed on file for one year and can only be applied to another private event.
- The studio will contact the party coordinator 48 hours before a scheduled party, the final number of painters is required at this time and the customer will be charged for that number the day of the party.
- KIDS’ SUMMER ART CAMPS (2/18/23):
- Please understand that our camp sizes are kept small to facilitate learning, resulting in most camps quickly filling. Last-minute cancellations keep other kids from enjoying our program. This is an important issue, thank you for your understanding.
- CANCELLATION POLICY BEFORE CAMP BEGINS:
- Any cancellations seven (7) days prior to the start of the session, the studio will refund tuition less a $75 cancellation fee per session, per student.
- CANCELLATION POLICY AFTER CAMP BEGINS:
- Any cancellations seven (7) days prior to the start of the session, the studio will refund tuition less $150 fee per session, per student. If you cancel seven (7) days or less prior to the session start date, you will forfeit your full tuition.
- SWITCHING SESSIONS:
- There will be no fee charged to switch sessions before the start of camp. After camp begins, a $35 fee will be charged provided the studio is notified seven (7) days before the session starts. If you wish to change sessions and there is no availability, you will be refunded your tuition less $150 cancellation provided the studio was notified seven (7) days prior to the start date of the session.
- KIDS’ School Holiday Art Breaks and After School Art
- Any cancellations seven (7) days prior to the start of the session, the studio will refund tuition less a $30 (1-day workshops) or $50 (3-4 day camps / After School Art Session ) cancellation fee per student enrolled. If you cancel (7) days or less before the start date, you will forfeit your tuition. There are no refunds for no-shows or for withdrawals after a session begins.
- PRIVATE LESSONS:
- Upon scheduling a private lesson, full payment is due. There are no refunds for private lessons, however, if you contact the studio via email or phone 48 hours prior to the lesson time, you may schedule a new lesson or place the tuition on hold for for a later date within a year of the cancelled lesson. If no notification of cancellation occurs or a call is placed fewer than 48 hours before the class, you will forfeit your tuition.
- GIFT CERTIFICATE INFORMATION:
- Gift certificates expire one year after the issue date. Certificates can be redeemed online with the provided code or call the studio at 480.478.8121. Certificates are not redeemable for cash.
- Donation gift certificates expires six months after the issue date. Donations certificates are issued for specific events/programs at the Studio and therefore cannot be applied to any other program (i.e. a Van Gogh Vino Adult class certificate cannot apply to Kids’ Summer Art Camp). Certificates can be redeemed online with the provided code or call the studio at 480.478.8121. Certificates are not redeemable for cash.
- Creative Color Art Studios reserves the right to cancel or modify a workshop or class at any time. Full refunds will be issued if the studio cancels a workshop or class.